Return Policy

We want you to feel confident when shopping with Comolay. If you are not satisfied with your order, please contact us within 30 days of delivery.

Return Window

Eligible items may be returned within 30 days after delivery.

Return Eligibility

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition
• With original tags and packaging where applicable
• Accompanied by the order number or proof of purchase

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Final sale items
• Gift cards
• Personal care items
• Items that have been worn, washed, altered, or damaged after delivery

How to Request a Return

To request a return, please contact us at help@hxdb-aftersales.info with:

• Your order number
• The item you want to return
• The reason for the return
• Photos if the item arrived damaged, defective, or incorrect

Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Refund processing time may vary depending on your bank or payment provider.

Exchanges

If you need a different size, color, or item, please contact us. We may recommend placing a new order and returning the original item if it is eligible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will review the issue and provide a suitable solution.

Return Shipping

Return shipping costs may be the customer's responsibility unless the return is due to our error, such as a wrong or defective item.

Contact: help@hxdb-aftersales.info